IT Support Specialist

Admin
May 30, 2024
Bialik Hebrew Day School seeks an IT Support Specialist position to work in our busy IT Department. This is a full-time position that may be offered on a permanent or temporary contract basis, subject to the satisfactory conclusion of a three-month probationary period from the date of commencement of employment. The IT Support Specialist will report to and take direction from the IT Director. The successful applicant will work at either or both our Viewmount (midtown Toronto) and Himel (Vaughan) Branches.

Bialik is a Google Workspace for Education and Apple MacOS environment, with over 1400 connected devices. Every classroom has interactive display (Smartboard) technology.

Duties and Responsibilities:

  • Respond to user requests for assistance via telephone, email or in person in a timely and courteous manner.

  • Log all information relating to the requests in a central tracking/ticketing system (FreshService).

  • Resolve technical questions and problems, provide follow-up communications with users, escalate when needed.

  • Conduct troubleshooting and preventative maintenance of all computers (Mac OSX and Chrome OS), Smartboards, projectors, audio equipment, and related software.

  • Liaise with external vendors for hardware and software support.

  • Configuration of computer workstations, software, laptops, iPads, Smartboards, and peripherals as necessary.

  • Manage the operation and maintenance of audio visual equipment for school events.

  • Establish, improve and utilize process and procedure documentation for all aspects of the helpdesk request and incident management, and ensure documentation stays current.

  • Evaluate and test vendor supplied software packages and hardware for desktop computers to determine compatibility with existing systems, ease of use, and if software meets users’ needs.

  • Perform basic server and network account tasks.

  • Provide end-user training when required. ie. new hires, new equipment orientation, etc.

  • Any other duties and tasks as specified and prioritized by the IT Director.


Preferred Candidates Will Have:

  • Strong interpersonal skills - ability to interact with others and build effective relationships at all levels of users

  • Service-oriented and customer focused, with enthusiasm and self motivation

  • Courteous manners with strong written and verbal communication skills

  • Results oriented with a passion for recommending and implementing efficiency initiatives

  • Strong analytical and methodological skills

  • Google Certified Technician or Educator a bonus

  • Teaching credentials or experience, or some experience working with children or at a school or camp.

  • Bilingual in English and Hebrew a bonus

Qualified applicants are invited to email their resumé and cover letter to Matthew Connors, IT Director, mconnors@bialik.ca. We thank all applicants for their interest. We will only contact those candidates who will be interviewed.